1. Detailed description of goods and/or services
    Vapour Products Association NPC is a business in the vaping industry that represents manufacturers, wholesalers, and retailers of smoke-free vapour products in South Africa.
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within 2 business days and delivery will be confirmed by way of email correspondence.
  3. Return and Refunds policy
    The provision of goods and services by Vapour Products Association NPC is subject to availability. In cases of unavailability, Vapour Products Association NPC will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.
  4. Customer Privacy policy
    Vapour Products Association NPC shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.
  5. Payment options accepted
    Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Vapour Products Association NPC bank account, the details of which will be provided on request.
  6. Card acquiring and security
    Card transactions will be acquired for Vapour Products Association NPC via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on
    the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  7. Customer details separate from card details
    Customer details will be stored by Vapour Products Association NPC separately from card details which are entered by the client on DPO PayGate’s secure site.
    For more detail on DPO PayGate refer to www.paygate.co.za.
  8. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  9. Responsibility
    Vapour Products Association NPC takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  10. Country of domicile
    This website is governed by the laws of South Africa and Vapour Products Association NPC chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature. Building B, 5th Floor, Loftus Park, Kirkness Street, Arcadia, Pretoria.
  11. Variation
    Vapour Products Association NPC may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  12. Company information
    This website is run by Vapour Products Association Non-Profit Company based in South Africa trading as Vapour Products Association NPC and with registration number 2016/529814/08 and Asanda S. Gcoyi, Wynand Claassens, Nonda Kosmatos, Barry J. Buchman, Craig Stuart and Robert Fisher.
  13. Vapour Products Association NPC contact details
    Company Physical Address: Building B, 5th Floor, Loftus Park, Kirkness Street, Arcadia, 0002.
    Email: info@vpasa.org.za Telephone: 071 425 0214.